{"id":428,"date":"2026-09-05T09:18:29","date_gmt":"2026-09-05T09:18:29","guid":{"rendered":"https:\/\/goodxinyin.com\/?page_id=428"},"modified":"2026-09-05T09:18:29","modified_gmt":"2026-09-05T09:18:29","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/goodxinyin.com\/index.php\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>1. Product &amp; Safety<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Are your lumen specs accurately tested?<\/strong><\/li>\n\n\n\n<li>Yes. All performance metrics\u2014including lumen output, beam distance, and runtime\u2014are tested according to ANSI\/PLATO FL 1 standards using high-performance equipment. Real-world performance may vary slightly based on thermal regulation and battery charge levels.<\/li>\n\n\n\n<li><strong>Why does my flashlight get hot during use?<\/strong><\/li>\n\n\n\n<li>High-lumen flashlights generate significant heat when operating in Turbo or High modes. Our lights feature built-in Advanced Temperature Regulation (ATR) that automatically steps down brightness to prevent overheating and protect internal components.<\/li>\n\n\n\n<li><strong>How do I unlock my flashlight before first use?<\/strong><\/li>\n\n\n\n<li>Most lights ship in <strong>Lockout Mode<\/strong> or with an <strong>insulating safety tab<\/strong> inside the battery tube to prevent accidental activation during transit. Unscrew the tailcap to remove the yellow insulating film, or press and hold the main button for 3 seconds to unlock.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Battery &amp; Charging<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>What type of battery does my flashlight use?<\/strong><\/li>\n\n\n\n<li>We primarily use high-drain rechargeable lithium-ion batteries (e.g., 18650, 21700). Specific battery requirements are listed on each product page. Always use high-quality button-top or flat-top cells as specified.<\/li>\n\n\n\n<li><strong>How long does it take to fully charge?<\/strong><\/li>\n\n\n\n<li>Charging times depend on battery capacity and the charging source. Built-in USB-C fast charging typically takes <strong>2 to 4 hours<\/strong>. The indicator light will change from Red to Green (or Blue) when fully charged.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Shipping &amp; Orders<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Where do you ship, and how long does it take?<\/strong><\/li>\n\n\n\n<li>We ship worldwide. Standard international shipping takes <strong>7\u201315 business days<\/strong>, Other shipping methods subject to circumstances. Order processing takes <strong>1\u20133 business days<\/strong>.<\/li>\n\n\n\n<li><strong>Will I have to pay import duties or customs fees?<\/strong><\/li>\n\n\n\n<li>Depending on your country&#8217;s customs policies, international orders may be subject to import taxes or tariffs upon arrival. These charges are the buyer&#8217;s responsibility unless specified otherwise at checkout.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Warranty &amp; Returns<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>What is your warranty coverage?<\/strong><\/li>\n\n\n\n<li>We offer a <strong>1-Year Limited Warranty<\/strong> on main flashlight bodies\/heads and a <strong>1-Year Warranty<\/strong> on rechargeable batteries, chargers, and accessories against manufacturing defects.<\/li>\n\n\n\n<li><strong>How do I return or exchange an item?<\/strong><\/li>\n\n\n\n<li>We offer a <strong>30-day money-back guarantee<\/strong> for unused items in original packaging. Contact our support team at <strong>Leo@goodxinyin.com<\/strong> with your order number to request a Return Merchandise Authorization (RMA).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Product &amp; Safety 2. Battery &amp; Charging 3. Sh [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-428","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/goodxinyin.com\/index.php\/wp-json\/wp\/v2\/pages\/428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goodxinyin.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goodxinyin.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goodxinyin.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/goodxinyin.com\/index.php\/wp-json\/wp\/v2\/comments?post=428"}],"version-history":[{"count":1,"href":"https:\/\/goodxinyin.com\/index.php\/wp-json\/wp\/v2\/pages\/428\/revisions"}],"predecessor-version":[{"id":429,"href":"https:\/\/goodxinyin.com\/index.php\/wp-json\/wp\/v2\/pages\/428\/revisions\/429"}],"wp:attachment":[{"href":"https:\/\/goodxinyin.com\/index.php\/wp-json\/wp\/v2\/media?parent=428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}