1. Warranty Coverage Overview At Xinyin, we design and manufacture high-performance flashlights built for reliability and durability. We stand behind the quality of our products and offer a Limited Manufacturer Warranty against defects in materials and workmanship from the date of purchase.
2. Warranty Periods different components of your purchase are covered under specific warranty periods:
- Flashlight Body & Heads: 1-Year Limited Warranty from the date of purchase.
- Built-in / Integrated Battery Models:1-Year Limited Warranty
- Rechargeable Batteries & Accessories:1-Year Limited Warranty for standalone lithium-ion batteries, chargers, holsters, lanyards, and remote switches.
Note: Proof of purchase (order number or sales receipt from an authorized seller) is required for all warranty claims.
3. What Is Covered This warranty covers manufacturing defects in materials, electronics, LEDs, internal circuitry, and construction that prevent the flashlight from functioning as intended under normal and proper use.
4. What Is NOT Covered This warranty does not cover damage caused by or resulting from:
- Normal Wear and Tear: Scratches, anodization wear, cosmetic damage, or discoloration caused by regular use.
- Misuse & Neglect: Accidental drops, impacts, crushing, or exposure to conditions exceeding the product’s official IPX rating.
- Improper Battery Handling: Battery leakage, reverse polarity insertion, short circuits, or damage caused by non-compliant or low-quality batteries/chargers.
- Unauthorized Modification: Modifications, disassembly, repairs, or alterations attempted by anyone other than an authorized service provider.
- Overheating / Neglect: Failure to engage lock-out modes during transport/storage, resulting in accidental activation or heat damage.
- Loss or Theft: Lost or stolen items are not covered.
5. Warranty Service Process If your product exhibits a manufacturing defect within the warranty period, we will resolve the issue through one of the following steps (at our discretion):
- Repair: We will repair the product using new or refurbished replacement parts at no charge for labor or parts.
- Replacement: If the product cannot be repaired, we will replace it with a new or factory-refreshed unit of the same model. If your model has been discontinued, we will replace it with a model of equal or superior value and performance.
6. Shipping Costs for Warranty Claims
- Within 30 Days of Delivery: We will cover standard round-trip shipping costs for verified defective items.
- After 30 Days: The customer is responsible for shipping the defective product to our service center. We will cover the return shipping cost of the repaired or replaced item back to you.
7. How to File a Warranty Claim To initiate a warranty claim, please follow these steps:
- Contact our support team at Leo@goodxinyin.com with the subject line “Warranty Claim – [Your Order Number]”.
- Provide a detailed description of the issue.
- Attach clear photos or a short video demonstrating the defect, along with a copy of your order receipt/confirmation.
- Our customer support team will guide you through the troubleshooting steps or issue a Return Merchandise Authorization (RMA) with shipping instructions.
8. Limitation of Liability Except as provided in this warranty, Xinyin is not responsible for direct, indirect, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory.
9. Contact Us For warranty inquiries or technical support, please contact us at:
- Support Email: Leo@goodxinyin.com
- Customer Support Hours: Monday–Friday, 9:00 AM – 6:00 PM （GMT+8）